FAQ

ORDERS & SHIPPING

  • Yes. Collectors anywhere can order his work.

  • All Artwork is shipped via: EMS Premium

  • Our studio fulfills from Seoul, South Korea.

  • The studio ships Monday–Friday, 8:00–17:00 KST. Most orders leave within 10 business days. Once dispatched, typical delivery times are:

    • Korea 6–10 days
    • Rest of world: 6–15 days

    Delivery estimates exclude customs or weather delays. A tracking email is sent at dispatch, and most orders require a signature on delivery. If no one’s available, the carrier will attempt re-delivery or leave a pickup notice.

  • A tracking link arrives by email once shipped. If it doesn’t appear, contact hello@leeyip.art.

    • Korea: no customs fees.
    • Other countries: local duties or taxes may apply and are the collector’s responsibility.

  • Packaging is chosen to protect the work:

    • Korea & Rest of World: all prints ship rolled in a reinforced tube.

  • No, for insurance and liability reasons. A full daytime address and contact number help ensure smooth delivery.

  • If tracking stalls or something feels off, email hello@leeyip.art and the studio will do its best to resolve it promptly.

    • Not delivered within 30 days (Korea, UK, EU & US): the studio will replace your order free of charge.
    • International (all other countries): please file a claim with your local postal service; the studio can provide supporting paperwork but can’t replace orders lost in transit.
    • Marked “Delivered” but missing: the studio isn’t responsible once a parcel is scanned as delivered. Please check with household members, neighbours, and building/concierge, and follow up with the carrier.

  • Releases are time-limited and drop monthly. join the collectors list and follow @leeyip.art on Instagram for updates.

Returns, Changes & Cancellations

  • All sales are final; returns and exchanges aren’t available.

  • Please email HELLO@LEEYIP.ART with your order number as soon as possible. The studio will do its best to help, but:

    • Limited Edition prints are made to order, once printing has begun, they can’t be changed or cancelled.
    • Address or item changes aren’t possible once fulfilment is underway or a shipment is booked.
    • Shipped orders can’t be cancelled, and all sales are final.

  • Email hello@leeyip.art within 48 hours of delivery with photos of the packaging and the item. The studio will arrange a prompt replacement.

    Please keep all packaging until we’ve reviewed the claim.

COLLECTORS LIST

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